IT Support Technician
LaGrange, GA LaGrange, GA Full-time Full-time Estimated:
$35.
2K - $44.
6K a year Estimated:
$35.
2K - $44.
6K a year 12 days ago 12 days ago 12 days ago Norican is home to five leading, globally operating brands:
DISA, Italpresse Gauss, StrikoWestofen, Wheelabrator and Simpson supported by Norican digital data engineers.
As one strong global partner, we are able to serve you better, faster and more efficiently, giving you access to all we have to offer and working in partnership to keep you performing with the latest knowledge and knowhow.
From melting, dosing and molding through to surface preparation, we provide the solutions to solve your challenges.
In addition to equipment the digital solutions we have unlock the data in your foundry, to enable you to perform to the best of your ability.
A global network of engineering expertise, manufacturing capacity and service support ensures we are where our customers need us to be, at every stage of their process and for every challenge they may face.
Norican Group North America operation is head-quartered in La Grange (USA), GA.
The Norican Group employs over 2,000 people on 4 continents.
Salary:
Based on experience.
(Indeed's estimated salary listed is typically much lower than actual starting salary.
) Position Purpose Under general direction, provides technical support and assistance for NA Norican Group employees at multiple NA locations and remote users throughout US and MX.
Responsible for being the primary contact for troubleshooting client issues, involving network, hardware, software, telecommunications, and security issues.
Must support business policies and maintain company standards.
Job Functions Maintain and support Windows based computers in a hybrid on-premise/cloud environment Manage mobile phone operations (deployment, support, management, and troubleshooting) Support help desk by assisting users with resolving problems and educating users Perform upgrades and system maintenance on existing systems Support company software infrastructure including O365, Exchange, OneDrive, Teams, Sharepoint, and Dynamics AX.
Enforce established company IT policies Work with multiple external vendors for procurement and support of third-party services Update job knowledge by evaluating new products and testing software Help with documentation for training and management purposes Ability to work flexible hours when needed and some travel to other company locations may be required Future opportunities to work with computer automation Actively practice and participate in necessary Lean activities when applicable Qualifications & Experience Associates degree in Computer Science or equivalent work experience.
Must have 2-3 years of experience with Microsoft based software on both client and server platforms.
Experience with Citrix environments and cloud based or hybrid environments.
Must have excellent creativity ability and analytical problem-solving skills.
Possess effective verbal and written communication skills.
Must be customer service focused and able to work in a global IT team environment.
Must be flexible and willing to work in areas and on problems that may not normally be part of the position.
Strong emphasis as a team player that thrives in a cooperative team environment and presents themselves in a polished professional manner.
Strong organizational skills; must be able to multi-task, handle multiple priorities and changes in priorities.
Personal Characteristics Excellent decision making and execution Detail-oriented and thorough Multi-task oriented Driven to achieve operational efficiencies while maintaining a high-quality outcome Persistence and patience A self-motivated individual who can work with minimal supervision Highest possible ethical and professional standards; behaves in accordance with expressed beliefs and commitments Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Experience level:
No experience needed Under 1 year Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Lagrange, GA 30240:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Citrix:
1 year (Required) Microsoft Office:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$35.
2K - $44.
6K a year Estimated:
$35.
2K - $44.
6K a year 12 days ago 12 days ago 12 days ago Norican is home to five leading, globally operating brands:
DISA, Italpresse Gauss, StrikoWestofen, Wheelabrator and Simpson supported by Norican digital data engineers.
As one strong global partner, we are able to serve you better, faster and more efficiently, giving you access to all we have to offer and working in partnership to keep you performing with the latest knowledge and knowhow.
From melting, dosing and molding through to surface preparation, we provide the solutions to solve your challenges.
In addition to equipment the digital solutions we have unlock the data in your foundry, to enable you to perform to the best of your ability.
A global network of engineering expertise, manufacturing capacity and service support ensures we are where our customers need us to be, at every stage of their process and for every challenge they may face.
Norican Group North America operation is head-quartered in La Grange (USA), GA.
The Norican Group employs over 2,000 people on 4 continents.
Salary:
Based on experience.
(Indeed's estimated salary listed is typically much lower than actual starting salary.
) Position Purpose Under general direction, provides technical support and assistance for NA Norican Group employees at multiple NA locations and remote users throughout US and MX.
Responsible for being the primary contact for troubleshooting client issues, involving network, hardware, software, telecommunications, and security issues.
Must support business policies and maintain company standards.
Job Functions Maintain and support Windows based computers in a hybrid on-premise/cloud environment Manage mobile phone operations (deployment, support, management, and troubleshooting) Support help desk by assisting users with resolving problems and educating users Perform upgrades and system maintenance on existing systems Support company software infrastructure including O365, Exchange, OneDrive, Teams, Sharepoint, and Dynamics AX.
Enforce established company IT policies Work with multiple external vendors for procurement and support of third-party services Update job knowledge by evaluating new products and testing software Help with documentation for training and management purposes Ability to work flexible hours when needed and some travel to other company locations may be required Future opportunities to work with computer automation Actively practice and participate in necessary Lean activities when applicable Qualifications & Experience Associates degree in Computer Science or equivalent work experience.
Must have 2-3 years of experience with Microsoft based software on both client and server platforms.
Experience with Citrix environments and cloud based or hybrid environments.
Must have excellent creativity ability and analytical problem-solving skills.
Possess effective verbal and written communication skills.
Must be customer service focused and able to work in a global IT team environment.
Must be flexible and willing to work in areas and on problems that may not normally be part of the position.
Strong emphasis as a team player that thrives in a cooperative team environment and presents themselves in a polished professional manner.
Strong organizational skills; must be able to multi-task, handle multiple priorities and changes in priorities.
Personal Characteristics Excellent decision making and execution Detail-oriented and thorough Multi-task oriented Driven to achieve operational efficiencies while maintaining a high-quality outcome Persistence and patience A self-motivated individual who can work with minimal supervision Highest possible ethical and professional standards; behaves in accordance with expressed beliefs and commitments Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Experience level:
No experience needed Under 1 year Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Lagrange, GA 30240:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Citrix:
1 year (Required) Microsoft Office:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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