COE Customer Service -100% Remote
Overview Frontdoor is a company thats obsessed with taking the hassle out of owning a home.
With services powered by people and enabled by technology, it is the parent company of four home service plan brands:
American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform.
Frontdoor serves 2.
2 million customers across the U.
S.
through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians.
The companys customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances.
With 50 years of home services experience, the company responds to over four million service requests annually.
For details, visit frontdoorhome.
com.
Responsibilities
Summary:
As a Customer Care Associate you will represent the business unit to customers and business partners (e.
g.
, contractors, realtors, etc.
).
You will acquire knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers.
You are responsible for providing every customer with the best possible service experience.
Responsibilities:
?
Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
Explains and upholds contract coverage to customers and/or contractors
Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
May assume other duties as assigned Qualifications Minimum Education, Licensure and Professional Certification requirements:
?High school diploma or general education degree (GED) required Minimum Experience required:
1+years of experience preferred Required Skills:
Computer literacy
Problem solving and decision making
Attention to detail
Multi-tasking
Adapt to a fast-paced environment Preferred Skills:
Customer service experience and/or training Other/State Specific Pay Transparency Blurb:
_This role pays between $15.
00 to $17.
00, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
__At Frontdoor certain roles are eligible for additional rewards and incentives.
Speak directly to your recruiter to learn more.
__Our approach to benefits is holistic, and includes health, wellbeing and financial components including:
insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
__Learn more aboutbenefits (https:
//frontdoor.
jobs/benefits/) at Frontdoor.
_ Need help finding the right job? We can recommend jobs specifically for you! Job Locations US-TN-Memphis US-IA-Carroll US-AZ-Phoenix US-GA-Lagrange ID 2023-3268 Category Customer Service/Support Type Full Time Company AHS American Home Shield Corp Recommended Skills Attention To Detail Computer Literacy Customer Service Decision Making Multitasking Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
With services powered by people and enabled by technology, it is the parent company of four home service plan brands:
American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform.
Frontdoor serves 2.
2 million customers across the U.
S.
through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians.
The companys customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances.
With 50 years of home services experience, the company responds to over four million service requests annually.
For details, visit frontdoorhome.
com.
Responsibilities
Summary:
As a Customer Care Associate you will represent the business unit to customers and business partners (e.
g.
, contractors, realtors, etc.
).
You will acquire knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers.
You are responsible for providing every customer with the best possible service experience.
Responsibilities:
?
Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
Explains and upholds contract coverage to customers and/or contractors
Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
May assume other duties as assigned Qualifications Minimum Education, Licensure and Professional Certification requirements:
?High school diploma or general education degree (GED) required Minimum Experience required:
1+years of experience preferred Required Skills:
Computer literacy
Problem solving and decision making
Attention to detail
Multi-tasking
Adapt to a fast-paced environment Preferred Skills:
Customer service experience and/or training Other/State Specific Pay Transparency Blurb:
_This role pays between $15.
00 to $17.
00, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
__At Frontdoor certain roles are eligible for additional rewards and incentives.
Speak directly to your recruiter to learn more.
__Our approach to benefits is holistic, and includes health, wellbeing and financial components including:
insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
__Learn more aboutbenefits (https:
//frontdoor.
jobs/benefits/) at Frontdoor.
_ Need help finding the right job? We can recommend jobs specifically for you! Job Locations US-TN-Memphis US-IA-Carroll US-AZ-Phoenix US-GA-Lagrange ID 2023-3268 Category Customer Service/Support Type Full Time Company AHS American Home Shield Corp Recommended Skills Attention To Detail Computer Literacy Customer Service Decision Making Multitasking Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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