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Quality Liaison

Liaison between the customer and Carlex to resolve any quality, production or shipment issues that arise.

KEY TASKS
Facilitate communication between Carlex and customer

Monitor the assembly, storage and delivery of Carlex finished goods to the Customer

Monitor the inventory levels of raw materials and the assembly operation using the FIFO system
Monitor, coordinate and schedule the maintenance activities of Carlex equipment with Autrans staff and Carlex
Understanding, implementing, maintaining, monitoring, and improving the Carlex Quality System
Daily review, monitor, and improvement in the level of product rejection at customer
Follow the method of review and record the result of rejected product by Carlex/production associate and/or customer
Conduct quality training for technicians at Carlex assembly
Preparation of customer quality submittals
Implement and use of the Carlex Appearance Standards and Limit Samples
Sort at customer
Defect evaluation, identification and tracing for production
8D (Corrective Action) approvals for customer and internal quality issues
Understanding and promoting the 5S program
Involvement in Kaizen activities
Assist to set-up machine for prototype runs
Assist to improve quality on prototype parts
Provide support to day and night shift production at customer
Support general sales activity
Any and all duties assigned
Supervision of temps or Carlex employees at sort operations
Internal auditor for quality systems
Out-going product quality decisions
Problem solving techniques for quality issues (5-why, fishbone, scatter diagrams, etc.)
REQUIREMENTS
Education:
Some college or technical background (degree preferred)
Years of
Experience:
5 years of experience in a manufacturing environment

Other Requirements:
Knowledge of quality systems and standards, cycle counting, inventory control, team concept
Good oral and written communication and people skills
Must be able to work flexible shifts
During customer sorts, long hours and repetitious lifting can occur
Travel (driving) to support customer complaints and assist at other locations is required
KEY COMPETENCIES
Demonstrated ability with Microsoft Word, Excel, and PowerPoint
Ability to make decisions and provide feedback to supervision

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